Do you have a knack for solving tricky problems, spotting small details others might miss, and making complicated situations feel simple? If so, this could be an excellent step forward in your career.
Our client is seeking a proactive Customer Claims & Support Coordinator to become part of their approachable and innovative team. Positioned between customer service and finance, this role ensures that claims, credits, and rebills are managed with speed, accuracy, and care—turning challenges into smooth solutions.
Key Responsibilities:
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Handle customer claims and questions regarding faulty goods, incorrect deliveries, credits, and adjustments.
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Investigate and resolve issues quickly, with empathy and precision.
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Review, process, and record credits in line with company policies.
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Ensure corrected invoices are raised accurately and delivered on time.
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Work closely with order management, finance, and service teams to maintain seamless operations.
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Keep detailed records and prepare regular reports on claims, credits, and rebills.
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Ensure all processes comply with company systems and requirements.
What We’re Looking For:
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Previous experience managing claims, refunds, or delivery-related issues.
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Excellent attention to detail and accuracy.
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Strong communication skills with a professional, customer-first approach.
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A proactive mindset with problem-solving skills.
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Confident IT skills and accuracy when handling data and reports.
What’s in It for You:
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Be part of a global, forward-thinking company with a well-recognised client base.
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Join a collaborative, supportive team where your input is valued.
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Play a key role where your precision and attention to detail directly contribute to business success.
Role Details:
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Job Title: Customer Claims & Support Coordinator
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Type: Part-Time (3 days per week)
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Salary: £17,000 – £18,000 per annum
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Location: Bracknell
About Huntress Search Ltd
Huntress Search Ltd operates as a Recruitment Agency for permanent positions and a Recruitment Business for temporary roles.
We are committed to a diverse and inclusive hiring process, ensuring equal opportunities for all candidates regardless of race, gender, disability, age, or orientation. Applications from all backgrounds are encouraged, and reasonable adjustments will be made where necessary to guarantee a fair process.
Please note: Only applicants with the right to work in the UK can be considered.