Café Customer Assistant – Marks & Spencer, White City

Are you ready to bring brighter moments to every customer’s day? Marks & Spencer at White City is looking for a friendly, energetic Café Customer Assistant to join our vibrant team. In this role, you will become an ambassador for our café’s food, drink and hospitality offering, using both your passion for service and keen awareness of current food and beverage trends to delight each customer.

Working as part of our retail‐team in a supportive, inclusive environment, you’ll be involved in more than serving food and drinks – you’ll utilize digital tools, maintain high hygiene and safety standards, and help shape the welcoming atmosphere that keeps customers returning. If you thrive in fast-paced settings, care about detail, and love connecting with people, this could be your perfect role.

Job Description

As a Café Customer Assistant at Marks & Spencer, White City, your core mission is to provide memorable service at every touchpoint. You’ll engage with customers as they explore our café, recommending menu items and special promotions, always prioritising the delight and satisfaction of those who visit. You’ll serve both on the café counter and potentially in seating areas, ensuring customers are greeted, seated, served, and thanked with warmth and confidence.

Your role also involves embracing technology: using digital menus, handheld devices, and point-of-sale systems to help customers order efficiently and accurately. You’ll monitor stock levels, ensure clean and organised service areas, and maintain food safety and hygiene standards in line with our policies. Cleanliness and attention to detail are essential, from wiping down tables to ensuring that trays, cutlery, and display areas meet our high expectations.

Efficiency matters. You will work to ensure that waiting times are kept to a minimum, that each customer receives timely, courteous service, and that the café runs smoothly even during busy periods. That includes collaborating with colleagues across the store: assisting in peak times, supporting colleagues when needed, and adapting to changing operational demands—whether that’s in the food prep area, service counter, or clearing and cleaning tasks.

As a face of M&S, you’re more than a server; you are a brand ambassador. You will build product knowledge, promote café specials, and offer helpful suggestions based on customer needs. Your communication, both with customers and your team, will be open and positive. Feedback is welcome here—you’ll be encouraged to ask for it and to use it to improve. Above all, you’ll bring a caring attitude, respect for diversity, and an ability to adapt as our business evolves.

Eligibility & How to Apply

To succeed as a Café Customer Assistant with us at White City, the following attributes and steps are essential:

1. Customer Orientation: You should enjoy interacting with people, be friendly, approachable, and ready to listen. Exceptional customer care skills are a must.
2. Digital Comfort: Basic ability to use in‐store digital tools (tablets, digital order systems, digital menus). Confidence learning new technologies helps you excel.
3. Attention to Hygiene & Safety: Awareness of food safety, hygiene standards, and cleanliness. You must maintain these at all times, following our protocols and guidelines.
4. Team Spirit & Flexibility: Willingness to work across different areas, support colleagues, adapt to changing workload. Flexibility with shifts including weekends is required.
5. Communication & Accountability: Clear verbal communication, ability to understand customer needs, accept feedback, and take responsibility for your tasks.

If you meet these criteria and are excited to contribute, here’s how to apply:

• Visit the Marks & Spencer careers website or the White City store job portal.
• Locate the listing for “Café Customer Assistant – White City” under Retail or Café roles.
• Prepare your resume/CV with relevant experience in customer service, food & beverage or retail. Highlight any digital or hospitality exposure if you have it.
• Complete the online application form: provide your contact details, availability (including weekends), and any preferences for shifts.
• If you require any adjustments during the hiring process (for example, related to accessibility), indicate these when applying so we can support you.
• Submit the application before the deadline: 2025-11-06. We’ll review your information and follow up for next steps with successful candidates.

FAQs

Q1: What hours would I typically work?
You’ll be scheduled in part-time shifts that cover weekends and weekdays. Regular hours include late mornings through to evenings; peak times like Saturdays may require full afternoon shifts.

Q2: Do I need prior café or retail experience?
Prior experience is beneficial, particularly in customer service or food & beverage, but not strictly required. Training is provided, especially for digital tools and service protocols.

Q3: Is this role physically demanding?
Yes, to some degree. You’ll be on your feet much of the time, handling plates, moving items, cleaning, restocking. Good stamina and a positive mindset help greatly.

Q4: How does Marks & Spencer support diversity and inclusion?
We’re committed to inclusive hiring practices and flexible working where possible. We welcome applications from all backgrounds and ensure adjustments are available for those who need them in our recruitment process.